# Event volunteer briefing survey

Check whether event volunteers can follow a last-minute shift reassignment without losing service-point coverage.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. When your event assignment changed, where did you find the final confirmed shift and location?

Answer: ____________________

## 2. Who confirmed whether the previous service point was still covered?

Answer: ____________________

## 3. Which timing or handoff detail was missing when you moved to the new assignment?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Identify the authoritative shift record and distinguish an informal request from an approved reassignment.
2. Check whether reassignment included a coverage decision; knowing a contact name alone does not show that the original post remained staffed.
3. Locate a missing handoff detail, such as departure time, arrival point or equipment transfer, before revising the briefing.

Interpretation caution: Do not assume briefings replace task-specific training.


## Confirm both sides of a shift change

Use the approved event procedure for urgent incidents; this example concerns routine reassignment.

### Shift lead

Responsibility: Confirm the destination and update the authoritative assignment record.

Receiving evidence: The receiving lead sees the final assignment.

### Original service-point lead

Responsibility: Confirm a replacement or an approved coverage change.

Receiving evidence: The departing volunteer knows the previous point is covered.

### Volunteer

Responsibility: Acknowledge the destination, timing and required equipment transfer.

Receiving evidence: The receiving lead can distinguish arrival from an unconfirmed request.

## Illustrative finding and follow-up

Observation: Synthetic example: a volunteer follows a chat request to another entrance while the shift board still lists them at the first entrance.

Action to test: Have the shift lead confirm coverage and update the authoritative assignment record before a routine reassignment.

Follow-up: After the next routine shift change, ask whether both volunteers could identify the confirmed destination and whether the previous point had a named replacement.


## Collection protocol

When and whom to ask: At the end of a shift for volunteers who experienced a routine assignment change; handle urgent incidents through event procedures rather than this survey.

Decision owner: The event volunteer coordinator checks the final shift record and the affected service-point lead confirms coverage.

Follow-up: Recheck a later routine reassignment and compare the confirmed record with the actual handoff, without collecting incident allegations.

Response handling: Collect roles, service points and approximate shift windows only when needed; do not solicit personal contact details or safety-incident narratives.