If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which arrival detail was unclear?
What permitted-material instruction needed explanation?
Where did you find official guidance?

Author notes / illustrative keys where applicable:
1. Read for arrival clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for material rules. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for guidance source. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.