{
  "title": "Item exchange experience survey",
  "questions": [
    "Which exchange condition was unclear?",
    "How did you identify a suitable replacement?",
    "What status information was missing?"
  ],
  "question_notes": [
    "An unclear exchange condition identifies a rule customers cannot apply to their request. Refer to verified current guidance rather than deciding eligibility from survey responses.",
    "The selection method reveals whether customers can compare replacement attributes or applicable conditions. Clarify verified options through official guidance, without assuming a suggested item is suitable or that an exchange request will be accepted.",
    "Missing status information identifies how customers need to understand progress or remaining confirmation. Distinguish a request from accepted replacement availability without promising approval."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not promise exchanges outside verified policies."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Explain the confirmation and next-step process."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}