If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which exchange condition was unclear?
How did you identify a suitable replacement?
What status information was missing?

Author notes / illustrative keys where applicable:
1. An unclear exchange condition identifies a rule customers cannot apply to their request. Refer to verified current guidance rather than deciding eligibility from survey responses.
2. The selection method reveals whether customers can compare replacement attributes or applicable conditions. Clarify verified options through official guidance, without assuming a suggested item is suitable or that an exchange request will be accepted.
3. Missing status information identifies how customers need to understand progress or remaining confirmation. Distinguish a request from accepted replacement availability without promising approval.