If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which topic lacked a successor?
What reference was difficult to find?
What review step was missing?

Author notes / illustrative keys where applicable:
1. Read for ownership gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for reference discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for review need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.