# Expense rejection message survey

Clarify rejected expense guidance.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What issue did the notice identify?

Answer: ____________________

## 2. Which revision instruction was unclear?

Answer: ____________________

## 3. What support route was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for issue meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for revision clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for help route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Exclude expense amounts and receipts.