If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What task did the feature support?
Which benefit phrase was unclear?
What evidence example was missing?

Author notes / illustrative keys where applicable:
1. Read for task scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for benefit meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for evidence. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.