# Ferry boarding survey

Clarify ferry boarding arrangements.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Where did you find boarding instructions?

Answer: ____________________

## 2. Which queue rule was unclear?

Answer: ____________________

## 3. What update did you need?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for instruction channel. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for queue comprehension. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for update need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Avoid collecting ticket identifiers.