# Festival visitor feedback survey

Separate programming, facilities, and navigation concerns.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which part of the programme did you attend?

Answer: ____________________

## 2. How easy was it to find facilities and activity locations?

Answer: ____________________

## 3. What practical change would improve the experience?

Answer: ____________________

## 4. How clear were changes to the published programme?

Answer: ____________________

## 5. Which queue or access point needs better information?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Establish which parts the attendee experienced so feedback is not generalized to unvisited activities.
2. Locate navigation problems around specific facilities or activities without asking for personal location history.
3. Find a practical improvement with an identifiable point of use rather than another broad satisfaction rating.
4. Check how programme changes reached attendees; availability of an updated schedule does not prove awareness.
5. Identify where queue or access information was missing rather than assuming the length of a queue was the only problem.

Interpretation caution: Use not-applicable choices for facilities a visitor did not use.


## Illustrative finding and follow-up

Observation: Example visitors describe enjoyable activities but confusing programme updates.

Action to test: Make schedule changes easy to find and update signs where visitors make decisions.

Follow-up: After testing the action, revisit this original observation: Example visitors describe enjoyable activities but confusing programme updates. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.