If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What activity did you expect?
Which operating detail was unclear?
What location information was missing?

Author notes / illustrative keys where applicable:
1. Read for activity expectation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for operating clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for location need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.