If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Where did you find break instructions?
Which coverage responsibility was unclear?
What contact route was missing?

Author notes / illustrative keys where applicable:
1. Read for discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for coverage clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for contact need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.