# Field service completion note survey

Improve completion-note comprehension.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What work scope did the note describe?

Answer: ____________________

## 2. Which unresolved item was unclear?

Answer: ____________________

## 3. What follow-up contact was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for scope meaning.
2. Look for open item.
3. Look for follow-up route.

Interpretation caution: Not evidence the work is safe or compliant.


## Illustrative finding and follow-up

Observation: Completion notes hide unfinished items.

Action to test: Separate completed and unresolved items.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Completion notes hide unfinished items. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.