If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which result did you want to exclude?
Where did you look for filters?
What label would help find the right filter?

Author notes / illustrative keys where applicable:
1. The result someone wanted to exclude identifies their narrowing task and the criteria they expected to use. Confirm the relevant filter exists before promising it.
2. The filter search location reveals whether controls appear where users expect to narrow results. Improve discoverability and explain the actual scope, without interpreting difficulty finding filters as proof that the needed filter exists.
3. A helpful filter label identifies wording that connects an available control to the exclusion task. Test the label near the result list without changing its documented scope.