If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What did the reminder acknowledge?
Which next instruction was unclear?
What contact option was missing?

Author notes / illustrative keys where applicable:
1. Read for acknowledgment. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for action clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for contact route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.