# Fundraiser pledge followup survey

Improve pledge reminder descriptions.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What did the reminder acknowledge?

Answer: ____________________

## 2. Which next instruction was unclear?

Answer: ____________________

## 3. What contact option was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for acknowledgment.
2. Look for action clarity.
3. Look for contact route.

Interpretation caution: Do not collect donation amounts.


## Illustrative finding and follow-up

Observation: Reminders imply a completed payment.

Action to test: Distinguish pledge from received donation.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Reminders imply a completed payment. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.