If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which responsibility was unclear? What handoff instruction was missing? What help contact did you need? Author notes / illustrative keys where applicable: 1. Read for role scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for handoff clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for help need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.