If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What visit was planned?
Which timing phrase was unclear?
What change contact was missing?

Author notes / illustrative keys where applicable:
1. Read for visit scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for timing meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for change route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.