{
  "title": "Gift message experience survey",
  "questions": [
    "Which formatting limit was unclear?",
    "What preview would help?",
    "What delivery detail needed explanation?"
  ],
  "question_notes": [
    "An unclear formatting limit identifies what shoppers cannot determine about supported message length or presentation. Confirm actual behavior without promising an unverified layout.",
    "A useful preview identifies what shoppers need to check about wording, placement or presentation before submitting a gift message. Show actual supported behavior, without promising layout or delivery details beyond verified options.",
    "A delivery detail needing explanation identifies a handoff condition customers need before adding a message. Refer to verified options without guaranteeing timing or placement."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect recipients' private messages."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Provide an accurate message preview."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}