If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which formatting limit was unclear?
What preview would help?
What delivery detail needed explanation?

Author notes / illustrative keys where applicable:
1. An unclear formatting limit identifies what shoppers cannot determine about supported message length or presentation. Confirm actual behavior without promising an unverified layout.
2. A useful preview identifies what shoppers need to check about wording, placement or presentation before submitting a gift message. Show actual supported behavior, without promising layout or delivery details beyond verified options.
3. A delivery detail needing explanation identifies a handoff condition customers need before adding a message. Refer to verified options without guaranteeing timing or placement.