{
  "title": "Help center usefulness survey",
  "questions": [
    "Did this article answer the question you arrived with?",
    "Which instruction was missing or unclear?",
    "What did you do after reading it?",
    "Which screenshot or example would make the steps clearer?",
    "Did you need another support channel afterward?"
  ],
  "question_notes": [
    "Anchor usefulness to the question that brought the reader to the article rather than the article's general quality.",
    "Locate the missing or unclear step so a revision can address the actual obstacle.",
    "Distinguish successful task completion from seeking another resource; reading to the end does not establish success.",
    "Identify the point where an image or example would help instead of adding screenshots indiscriminately.",
    "Measure whether another channel was needed without assuming that every escalation indicates a failed article."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Short open text",
      "reason": "Anchor usefulness to the question that brought the reader to the article rather than the article's general quality.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Short open text",
      "reason": "Locate the missing or unclear step so a revision can address the actual obstacle.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Short open text",
      "reason": "Distinguish successful task completion from seeking another resource; reading to the end does not establish success.",
      "optional": true
    },
    {
      "question": 4,
      "format": "Short open text",
      "reason": "Identify the point where an image or example would help instead of adding screenshots indiscriminately.",
      "optional": true
    },
    {
      "question": 5,
      "format": "Short open text",
      "reason": "Measure whether another channel was needed without assuming that every escalation indicates a failed article.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}