If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which task needed help?
What suggested article was irrelevant?
What explanation was missing?

Author notes / illustrative keys where applicable:
1. Read for task intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for suggestion mismatch. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for content gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.