{
  "title": "Home cleaning service feedback survey",
  "questions": [
    "Was the agreed service scope clear?",
    "Which completed task met your expectations?",
    "What was missed or needed clarification?",
    "Were arrival and access arrangements understandable?",
    "What should be agreed before the next visit?"
  ],
  "question_notes": [
    "Agreed scope helps clients distinguish included cleaning tasks from assumptions about extra work. Clarify the specific boundary without requesting household security information or interpreting feedback as a contractual change.",
    "A task that met expectations provides concrete evidence about the client's experience of delivered work. Preserve the task context rather than generalizing satisfaction to every service area.",
    "A reported omission reveals whether an agreed task was missed or its completion was unclear. Compare expectations with the actual scope before assigning blame or promising additional work.",
    "Arrival arrangements affect whether the service can begin as planned. Identify the instruction gap without collecting access codes, private household details or unnecessary information about occupants.",
    "Future agreement should address a specific unresolved task or coordination condition. Clarify the next visit's verified scope and arrangements rather than assuming earlier preferences authorize extra services."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: was the agreed service scope clear.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: which completed task met your expectations.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what was missed or needed clarification.",
      "optional": true
    },
    {
      "question": 4,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: were arrival and access arrangements understandable.",
      "optional": true
    },
    {
      "question": 5,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what should be agreed before the next visit.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}