If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which opening detail was unclear?
What menu information was missing?
How did you locate seating?

Author notes / illustrative keys where applicable:
1. Read for opening clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for menu need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for seating navigation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.