If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What parking information did you check?
Which payment rule was unclear?
What entrance direction was missing?

Author notes / illustrative keys where applicable:
1. Read for planning source. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for payment clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for entrance guidance. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.