{
  "title": "Hotel check-in experience survey",
  "questions": [
    "Which check-in instruction was missing?",
    "What waiting information was unclear?",
    "What explanation would help?"
  ],
  "question_notes": [
    "A missing check-in instruction identifies the arrival step guests cannot determine. Explain the verified sequence and public assistance route.",
    "Unclear waiting information identifies what guests need while the arrival process is incomplete. Explain the actual stage and appropriate help route, without promising room readiness or a completion time unsupported by confirmed information.",
    "A helpful explanation identifies uncertainty while arrival remains incomplete. Distinguish available arrangements from unconfirmed room readiness or unsupported completion times."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect passports or identity documents."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Explain available arrival arrangements clearly."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}