If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which check-in instruction was missing?
What waiting information was unclear?
What explanation would help?

Author notes / illustrative keys where applicable:
1. A missing check-in instruction identifies the arrival step guests cannot determine. Explain the verified sequence and public assistance route.
2. Unclear waiting information identifies what guests need while the arrival process is incomplete. Explain the actual stage and appropriate help route, without promising room readiness or a completion time unsupported by confirmed information.
3. A helpful explanation identifies uncertainty while arrival remains incomplete. Distinguish available arrangements from unconfirmed room readiness or unsupported completion times.