{
  "title": "Hotel stay feedback survey",
  "questions": [
    "How smooth was check-in?",
    "Which part of the room experience needs attention?",
    "What would make checkout easier?",
    "Was it clear how to request help during your stay?",
    "Which information would have helped before arrival?"
  ],
  "question_notes": [
    "Locate friction in the actual check-in sequence, distinguishing arrival information from reception handling. A comfortable room does not show that arrival arrangements were clear.",
    "Identify a specific room experience needing inspection or clarification. Separate the reported condition from expectations about services the guest did not use during the stay.",
    "Find a practical checkout change, such as clearer steps or assistance routing. Verify the actual process rather than infer that a positive stay rating covers departure.",
    "Check whether guests knew how to request help for the services they experienced. Make the appropriate support route clear without collecting booking codes or room numbers.",
    "Locate information that would have enabled arrival planning before the stay. Improve verified pre-arrival guidance instead of treating an overall rating as a room-quality diagnosis."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: how smooth was check-in.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: which part of the room experience needs attention.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what would make checkout easier.",
      "optional": true
    },
    {
      "question": 4,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: was it clear how to request help during your stay.",
      "optional": true
    },
    {
      "question": 5,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: which information would have helped before arrival.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": {
    "send_when": "Guests after checkout who experienced the services being reviewed, with not-applicable answers for unused facilities.",
    "decision_owner": "The operations lead separates arrival, room readiness and assistance during the stay. Inspect the reported service step before attributing it to a team.",
    "followup": "After revising arrival instructions, repeat arrival questions for later stays with comparable check-in conditions. Record whether guests received the revised instructions, not only whether they liked the stay.",
    "response_handling": "Do not request passport details, booking codes or room numbers in general comments. Direct lost-property and billing issues to secure guest support."
  },
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}