# Hotel stay feedback survey

Understand the guest journey from arrival to departure.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. How smooth was check-in?

Answer: ____________________

## 2. Which part of the room experience needs attention?

Answer: ____________________

## 3. What would make checkout easier?

Answer: ____________________

## 4. Was it clear how to request help during your stay?

Answer: ____________________

## 5. Which information would have helped before arrival?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Locate friction in the actual check-in sequence, distinguishing arrival information from reception handling. A comfortable room does not show that arrival arrangements were clear.
2. Identify a specific room experience needing inspection or clarification. Separate the reported condition from expectations about services the guest did not use during the stay.
3. Find a practical checkout change, such as clearer steps or assistance routing. Verify the actual process rather than infer that a positive stay rating covers departure.
4. Check whether guests knew how to request help for the services they experienced. Make the appropriate support route clear without collecting booking codes or room numbers.
5. Locate information that would have enabled arrival planning before the stay. Improve verified pre-arrival guidance instead of treating an overall rating as a room-quality diagnosis.

Interpretation caution: Do not request room access codes or unnecessary travel details.