{
  "title": "Operational incident retrospective survey",
  "questions": [
    "Which coordination step helped the response?",
    "Where was responsibility unclear?",
    "Which update was missing or late?",
    "What preparation would have helped?",
    "Which follow-up action needs an owner?"
  ],
  "question_notes": [
    "Helpful coordination identifies a communication or handoff practice worth preserving after the incident. Compare it with the established incident record rather than making the survey the authoritative timeline.",
    "Unclear responsibility exposes a decision or action that lacked an understood owner. Clarify the relevant role boundary while avoiding personal blame or disclosure of sensitive incident details.",
    "Missing updates show where responders lacked information needed for the next action. Identify the recipient and decision affected before increasing notification volume or assuming every delay caused harm.",
    "Preparation needs distinguish missing guidance, practice or resources from conditions specific to the incident. Evaluate a concrete readiness improvement without claiming it would have prevented the disruption.",
    "An unowned follow-up reveals why a retrospective recommendation may never become action. Assign responsibility through the established process and confirm the intended result without replacing the incident record."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: which coordination step helped the response.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: where was responsibility unclear.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: which update was missing or late.",
      "optional": true
    },
    {
      "question": 4,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what preparation would have helped.",
      "optional": true
    },
    {
      "question": 5,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: which follow-up action needs an owner.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}