If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What workflow did the page describe? Which condition was unclear? What capability evidence was missing? Author notes / illustrative keys where applicable: 1. Read for workflow meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for condition. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for evidence. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.