# Internal approval routing survey

Reduce uncertainty about routine decision routing.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which request lacked a clear approver?

Answer: ____________________

## 2. What context did approvers need?

Answer: ____________________

## 3. What routing explanation would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: requests circulate between two teams without an owner.
2. Requested context reveals what an approval submission lacks for a decision to be considered. Provide approved examples of relevant background, without collecting confidential deliberations or assuming more information guarantees approval.
3. Turn the requested improvement into a testable next step. One illustrative action is: document the decision owner and escalation route.

Interpretation caution: Do not collect confidential approval deliberations.