# Internal communication survey

Find where important updates lose their audience.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Where do you first hear about changes that affect your work?

Answer: ____________________

## 2. How easy is it to distinguish decisions from discussion?

Answer: ____________________

## 3. Which update arrived too late to be useful?

Answer: ____________________

## 4. Which announcement needs a clearer action or deadline?

Answer: ____________________

## 5. Where should the final version of an important update live?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Trace the actual route by which changes reach people; compare official channels with second-hand information.
2. Check whether people can locate a settled decision among messages that are still discussing alternatives.
3. Capture the update and the point when it would have helped, rather than assuming more frequent messages solve lateness.
4. Look for missing instructions or dates in an announcement; clarity of action is separate from awareness of the news.
5. Identify a dependable source of the final update so colleagues do not act on conflicting versions.

Interpretation caution: Channel preference alone does not establish whether information was understood.


## Illustrative finding and follow-up

Observation: Example comments describe conflicting versions of an announcement across channels.

Action to test: Choose a canonical update location and link other messages to the final decision.

Follow-up: After testing the action, revisit this original observation: Example comments describe conflicting versions of an announcement across channels. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.