If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which responsibility was difficult to locate? What role label was unclear? What directory update would help? Author notes / illustrative keys where applicable: 1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: people search for tasks but directory entries use job titles. 2. An unclear role label reveals why a directory entry does not explain who handles a task. Add current responsibility descriptions and approved contact routes, without publishing private contact information or relying solely on job titles. 3. Turn the requested improvement into a testable next step. One illustrative action is: add responsibility keywords to approved entries.