# Internal contact directory survey

Improve finding the right organizational contact.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which responsibility was difficult to locate?

Answer: ____________________

## 2. What role label was unclear?

Answer: ____________________

## 3. What directory update would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: people search for tasks but directory entries use job titles.
2. An unclear role label reveals why a directory entry does not explain who handles a task. Add current responsibility descriptions and approved contact routes, without publishing private contact information or relying solely on job titles.
3. Turn the requested improvement into a testable next step. One illustrative action is: add responsibility keywords to approved entries.

Interpretation caution: Do not publish private contact information.


## Illustrative finding and follow-up

Observation: People search for tasks but directory entries use job titles.

Action to test: Add responsibility keywords to approved entries.

Follow-up: After trying the change, repeat “Which responsibility was difficult to locate?” with people who experienced it. Check whether they still describe the original issue: people search for tasks but directory entries use job titles. Compare explanations and sample context, rather than claiming the change caused an improvement.