If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which step needed replaying?
What on-screen label was unclear?
What written alternative was missing?

Author notes / illustrative keys where applicable:
1. Read for replay point. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for label clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for alternative format. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.