# Internal process exception request survey

Clarify exception requests.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which exception category was unclear?

Answer: ____________________

## 2. What justification guidance was missing?

Answer: ____________________

## 3. What decision communication did you expect?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for category meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for justification need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for decision expectation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: No sensitive exception details requested.