{
  "title": "Internal service catalog feedback survey",
  "questions": [
    "Could you find the service you needed?",
    "Was the request owner clear?",
    "Which service description was missing or confusing?",
    "Which description used unfamiliar internal terminology?",
    "Was the next request step clear after finding the service?"
  ],
  "question_notes": [
    "Identify whether the needed service could be located using the requester's own task description. Improve labels and navigation before assuming the service itself is unavailable.",
    "Check whether finding a service also reveals the team responsible for the request. Clarify ownership rather than send users between departments with overlapping descriptions.",
    "Locate a missing explanation that prevents choosing the appropriate service. Revise the description with its actual scope and exclusions instead of adding unsupported coverage claims.",
    "Identify internal terms that requesters do not connect with their task. Add recognizable task language while preserving distinctions that matter to the service's actual scope.",
    "Check whether the catalog leads to an understandable request action after discovery. Repair the route or prerequisite explanation rather than count page views as successful requests."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: could you find the service you needed.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: was the request owner clear.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: which service description was missing or confusing.",
      "optional": true
    },
    {
      "question": 4,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: which description used unfamiliar internal terminology.",
      "optional": true
    },
    {
      "question": 5,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: was the next request step clear after finding the service.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}