# Internal service catalog feedback survey

Help employees find the right service and request path.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Could you find the service you needed?

Answer: ____________________

## 2. Was the request owner clear?

Answer: ____________________

## 3. Which service description was missing or confusing?

Answer: ____________________

## 4. Which description used unfamiliar internal terminology?

Answer: ____________________

## 5. Was the next request step clear after finding the service?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Identify whether the needed service could be located using the requester's own task description. Improve labels and navigation before assuming the service itself is unavailable.
2. Check whether finding a service also reveals the team responsible for the request. Clarify ownership rather than send users between departments with overlapping descriptions.
3. Locate a missing explanation that prevents choosing the appropriate service. Revise the description with its actual scope and exclusions instead of adding unsupported coverage claims.
4. Identify internal terms that requesters do not connect with their task. Add recognizable task language while preserving distinctions that matter to the service's actual scope.
5. Check whether the catalog leads to an understandable request action after discovery. Repair the route or prerequisite explanation rather than count page views as successful requests.

Interpretation caution: Do not treat a catalog search as a completed service request.


## Illustrative finding and follow-up

Observation: Example employees find a matching service but cannot identify its request form or owner.

Action to test: Link the service description to the supported request path and explain unfamiliar terms.

Follow-up: After testing the action, revisit this original observation: Example employees find a matching service but cannot identify its request form or owner. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.