If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What service was affected?
Which workaround instruction was unclear?
What update timing was missing?

Author notes / illustrative keys where applicable:
1. Read for affected scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for workaround clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for update context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.