# Internal tools feedback survey

Prioritize improvements around recurring work.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which task do you use this tool for most often?

Answer: ____________________

## 2. What slows that task down?

Answer: ____________________

## 3. Which workaround do you use today?

Answer: ____________________

## 4. Which repeated action could be made easier to find?

Answer: ____________________

## 5. What non-sensitive example illustrates the problem?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Anchor the feedback to the tool's recurring work task so different uses are not averaged together. Prioritize investigations by task context rather than general popularity.
2. Locate the obstacle within that named task, distinguishing navigation, waiting and unnecessary repeated work. Investigate the affected step before treating the entire tool as unsuitable.
3. Expose the alternative route people use to complete their work. Verify why it exists and its constraints before removing it or assuming it is officially supported.
4. Find a recurring action whose location creates avoidable searching. Improve its visibility in the relevant workflow rather than add shortcuts without understanding when people need them.
5. Request a safe example that makes the obstacle reproducible, such as generic steps or synthetic inputs. Exclude private records and credentials while preserving useful task context.

Interpretation caution: Do not ask respondents to paste confidential records or access details.


## Illustrative finding and follow-up

Observation: Example users rely on a workaround because an existing control is difficult to discover.

Action to test: Improve discovery of the supported control before adding another overlapping feature.

Follow-up: After testing the action, revisit this original observation: Example users rely on a workaround because an existing control is difficult to discover. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.