# Customer invoice clarity survey

Improve understanding of charges and billing terms.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which invoice item needed explanation?

Answer: ____________________

## 2. Where did you look for billing context?

Answer: ____________________

## 3. What description would make the charge clearer?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: customers confuse billing period with payment due date.
2. The source customers consulted shows where billing explanations should be discoverable. Compare those locations with official account guidance; searching elsewhere does not establish that a charge was incorrect or unauthorized.
3. Turn the requested improvement into a testable next step. One illustrative action is: label billing period and due date separately.

Interpretation caution: Avoid card numbers and financial account details.