If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which action needed a shortcut?
Where did you look for commands?
What shortcut description was unclear?

Author notes / illustrative keys where applicable:
1. Read for action need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for discovery route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for description clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.