# Knowledge handover feedback survey

Check whether a colleague can use the information handed over.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which task could you perform using the handover notes?

Answer: ____________________

## 2. What information was missing?

Answer: ____________________

## 3. Which example would help you apply the notes?

Answer: ____________________

## 4. Was it clear where the latest version lives?

Answer: ____________________

## 5. What should be checked together before the handover closes?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. A task performed from the notes demonstrates whether information is usable in a specific situation. Ask what support was still needed; possessing the handover document alone does not establish independent capability.
2. Missing information reveals a practical dependency that the handover failed to preserve. Clarify the required input, contact or decision rule without soliciting confidential task records.
3. An applicable example helps the recipient translate documentation into a real workflow. Select a fictional or approved scenario around the identified uncertainty rather than adding examples unrelated to the task.
4. Knowing the current source prevents colleagues from following superseded instructions. Check the discovery route and version markers before assuming an incorrect action resulted from poor comprehension.
5. A shared check can expose unresolved steps before the original owner leaves. Choose a representative task and review the remaining dependencies together without treating one successful attempt as complete readiness.

Interpretation caution: Possessing a document does not establish the ability to perform the task.


## Illustrative finding and follow-up

Observation: Example recipients can find notes but cannot identify the latest supported procedure.

Action to test: Name the current procedure source and walk through a representative task.

Follow-up: After testing the action, revisit this original observation: Example recipients can find notes but cannot identify the latest supported procedure. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.