If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What requirement needed explanation?
Where did you expect the record?
What information should appear before starting?

Author notes / illustrative keys where applicable:
1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: learners confuse attendance with assessment completion.
2. Expected record locations reveal a discoverability gap between course completion and administrative documentation. Explain the verified retrieval route, without equating a completion record with accreditation, competence or an entitlement to certification.
3. Turn the requested improvement into a testable next step. One illustrative action is: explain completion requirements separately.