If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which access step failed or confused you?
Where did you look for assistance?
What access instruction would help?

Author notes / illustrative keys where applicable:
1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: learners cannot distinguish account setup from enrollment.
2. The assistance location reveals whether access support is discoverable before learners can open course materials. Improve the verified help route without collecting credentials or inferring that a navigation gap explains every login failure.
3. Turn the requested improvement into a testable next step. One illustrative action is: explain both steps in the welcome checklist.