If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which instruction was difficult to read?
What example was helpful?
What presentation change would help?

Author notes / illustrative keys where applicable:
1. Read for reading friction. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for useful example. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for presentation need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.