If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which points were expiring?
What deadline did you understand?
What redemption instruction was missing?

Author notes / illustrative keys where applicable:
1. Read for points scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for deadline clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for redemption guidance. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.