# Loyalty reward choice survey

Assess reward option presentation.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which reward did you compare?

Answer: ____________________

## 2. What restriction was unclear?

Answer: ____________________

## 3. What comparison detail was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for reward comparison.
2. Look for restriction clarity.
3. Look for detail need.

Interpretation caution: No spending promises.


## Illustrative finding and follow-up

Observation: Rewards hide usage restrictions.

Action to test: Place verified restrictions beside choices.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Rewards hide usage restrictions. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.