# Loyalty tier description survey

Explain loyalty tier benefits.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which benefit seemed relevant?

Answer: ____________________

## 2. What qualification rule was unclear?

Answer: ____________________

## 3. What benefit instruction was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for benefit relevance.
2. Look for qualification.
3. Look for use guidance.

Interpretation caution: Do not imply eligibility.


## Illustrative finding and follow-up

Observation: Tier descriptions omit benefit activation steps.

Action to test: Explain verified benefit access steps.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Tier descriptions omit benefit activation steps. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.