If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What access instruction was unclear?
Which coordination role was missing?
What schedule update did you need?

Author notes / illustrative keys where applicable:
1. Read for access clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for role gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for update context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.